Privacy
Policy

Who We Are

Luna Says is a brand operated by SC Luna Morgaciova SRL, based in Bucharest, Romania.

When you shop at lunasays.com, SC Luna Morgaciova SRL acts as the data controller responsible for your personal data.

Contact: hello@lunasays.com

What Data We Collect

When you place an order or interact with our website, we may collect:

• Contact information — name, email address, phone number
• Delivery information — shipping address
• Payment information — processed securely by Shopify Payments; we never store your card details
• Order history — products purchased, order values, dates
• Device and browsing data — IP address, browser type, pages visited, time spent on site (via cookies)
• Marketing preferences — whether you've opted in to receive emails from us

Why We Collect It

We use your data for the following purposes:

• To process and fulfil your order — legal basis: performance of a contract
• To send order confirmations and shipping updates — legal basis: performance of a contract
• To send marketing emails — only if you've opted in; legal basis: consent. You can unsubscribe at any time.
• To improve our website — anonymous analytics data only; legal basis: legitimate interest
• To comply with legal obligations — tax records, accounting; legal basis: legal obligation

Who We Share Your Data With

We work with a small number of trusted third parties to operate our store:

• Shopify Inc. — our e-commerce platform, which processes orders and payments. Shopify is GDPR compliant. shopify.com/legal/privacy
• Shopify Payments — handles payment processing securely
• Klaviyo Inc. — our email marketing platform, used only if you've opted in to receive our newsletter. klaviyo.com/legal/privacy-notice
• Vercel Inc. — our website hosting provider. vercel.com/legal/privacy-policy
• Meta Platforms, Inc. (Facebook & Instagram) — we share website and purchase activity (via the Meta Pixel and Conversions API) to measure ad performance and show you relevant ads on Facebook and Instagram. This only happens if you've consented to marketing cookies. facebook.com/privacy/policy
• TikTok Inc. — we share website and purchase activity (via the TikTok Pixel) to measure ad performance and show you relevant ads on TikTok. This only happens if you've consented to marketing cookies. tiktok.com/legal/page/eea/privacy-policy/en
• Courier and delivery partners — your name and address are shared with our delivery provider to fulfil your order

We do not sell your personal data to third parties. Ever.

Cookies

Our website uses cookies to:

• Keep your cart active during your visit
• Remember your preferences
• Understand how visitors use our site (analytics)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality, including the shopping cart.

How Long We Keep Your Data

• Order data — kept for 10 years as required by Romanian tax law
• Marketing data — kept until you unsubscribe or ask us to delete it
• Browsing/analytics data — kept for 26 months then automatically deleted

Your Rights Under GDPR

As an EU resident, you have the right to:

• Access — the personal data we hold about you
• Correct — inaccurate data
• Delete — your data ("right to be forgotten") — subject to legal retention requirements
• Restrict — how we process your data
• Object — to processing based on legitimate interest
• Data portability — receive your data in a machine-readable format
• Withdraw consent — at any time for marketing communications

To exercise any of these rights, email us at hello@lunasays.com. We will respond within 30 days.

Complaints

If you believe we've handled your data incorrectly, you have the right to lodge a complaint with the Romanian data protection authority:

ANSPDCP — Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal
Website: dataprotection.ro

Changes to This Policy

We may update this policy from time to time. The date at the top of this page will always reflect the most recent version. For significant changes we'll notify you by email if you're subscribed to our list.

Contact

Questions about your data? Get in touch: