Shipping
& Returns
Last updated: June 30, 2026
Shipping
Processing Time
All orders are processed within 2–4 business days. Orders placed on weekends or public holidays are processed the next business day. During high-demand periods (new collection launches) processing may take up to 5 business days — we'll let you know by email if this applies to your order.
Delivery Times & Rates
Romania
- Standard delivery (Cargus / Fan Courier / DPD): 1–3 business days — 25 RON
- Free standard shipping on orders over 500 RON
European Union
- Standard international delivery: 5–10 business days — 45 RON (approx. €9)
- Free shipping on orders over 800 RON (approx. €160)
Rest of World
- Standard international delivery: 10–20 business days — 75 RON (approx. €15)
- Customs duties and import taxes are the responsibility of the customer and are not included in our shipping rates
Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to follow your package through the carrier's website.
Delays
Delivery times are estimates and not guaranteed. Luna Says is not responsible for delays caused by customs, courier issues, or circumstances beyond our control. If your order hasn't arrived within 15 business days of your shipping confirmation (30 days for international orders), contact us at hello@lunasays.comand we'll investigate.
Returns & Exchanges
Your Right of Withdrawal (EU Law)
Under EU Directive 2011/83/EU, implemented in Romania through OUG 34/2014, you have the right to withdraw from your purchase within 14 calendar days of receiving your order — no reason required.
To exercise this right, notify us within 14 days of delivery by emailing hello@lunasays.com with your order number and a statement that you wish to return the item(s). You then have a further 14 days to send the item(s) back to us.
Conditions for Returns
To be eligible for a return, items must be:
- Unworn, unwashed, and unaltered
- In their original condition with all tags attached
- Free from perfume, deodorant, or any other marks or odours
- Returned in their original packaging where possible
Items that do not meet these conditions will not be accepted and will be returned to you at your expense.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is faulty or we sent you the wrong item. We recommend using a tracked service as we cannot be held responsible for items lost in transit.
Return address:
SC Luna Morgaciova SRL
Bucharest, Romania
(Full address provided upon return request confirmation)
Refunds
Once we receive and inspect your return, we will process your refund within 14 days. The refund will be issued to your original payment method. We will also refund the original standard shipping cost you paid — we do not refund express shipping upgrades.
Please allow 3–5 business days for the refund to appear in your account depending on your bank or card provider.
Exchanges
We do not offer direct exchanges. If you'd like a different size or colour, return your item for a refund and place a new order.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, contact us at hello@lunasays.com within 48 hours of delivery with your order number and photos of the issue. We will cover return shipping and offer a full refund or replacement at no extra cost to you.
Non-Returnable Items
The following cannot be returned:
- Items marked as final sale
- Items that show signs of wear, washing, or alteration
- Items returned outside the 14-day withdrawal window without prior agreement
Contact
For all shipping and returns queries:
We aim to respond within 1 business day.